HEALTHCARE providers have embarked on digitalisation to offer quality service and for patients to have a better experience during their visit to the medical centres for consultation or treatment.
To this end, ParkCity Medical Centre (PMC) under the Ramsay Sime Darby Health Care (RSDH) group is on track to become a smart hospital within the next three years.
“The smart hospital is our future. We are very committed to achieving this in three years as part of our digital transformation initiative,” says Bee See Wei, Director of Support Services, ParkCity Medical Centre.
“PMC believes that digital technologies are the way to reshape the relationship between patients and healthcare providers.
“We have to move from traditional practices to the modern way in how we can provide a more patient-centric, prevention-focused and outcome-driven healthcare.
“The evolution to the integration of new smart solutions will enhance efficiency, maintain high safety standards and improve on customer experience.”
ParkCity Medical Centre in Desa Parkcity, Kuala Lumpur, is a 300-bed, state-of-the-art multidisciplinary private hospital.
It successfully implemented the electronic medical records (EMR) system to go paperless since 2012, the first among private hospitals in the Klang Valley to implement EMR. In 2021, PMC had successfully upgraded to Medica Care Cloud (MCC) version, with enhanced features and faster speed that benefit to hospital doctors, staff, and patients in delivering of care and services.
It is the first hospital in Malaysia to leverage on TM One’s Smart Patient Suite which enables users to customise their in-patient environment “for a more positive patient care experience”, and the first RSDH hospital to employ the solution.
In its digitalisation journey so far, PMC has implemented a Smart Patient Suite using Internet of Things (IoT) for automation and surround control at its new paediatrics ward.
“All 35 rooms at the ward have smart room capabilities for lighting adjustment, air conditioning, thermostat control, to draw the curtains, while the bathrooms have motion sensors. There is a QR code for patients to access the app or use voice assistance to do their settings.” says Bee.
“Almost 30% of patients ringing the bell for the nurse are for ‘non-nursing tasks’ such as adjusting the lights or drawing the curtains. With patients able to do these themselves, the nurses can focus on their real work,” she says, adding that patients could do so from their bed thus reducing the risk of falls.
Bee says that PMC has also launched a smart queue system for outpatient services.
“With the Smart One queue system, the staff are now able to carry out their duties more seamlessly with no more manual queue cards.”
Bee shares that in the pipeline are other initiatives such as the smart ward that will enable patients to use a bedside terminal for ordering meals, medication monitoring and access to personal information on their treatment process.
In May, PMC plans to launch a smart car parking system using car number plate recognition.
“Patients just need to use their TnGT ewallet, credit card or debit card to pay for parking.”
She says that PMC has signed a memorandum of understanding with TM One to collaborate on smart healthcare, utilising TM One’s Smart Patient Suite, while under consideration are TM One’s clinic management system, patients’ mobile app and data analytics solutions.
On the challenges encountered in digitalisation, Bee says: “Patient acceptance, mainly elderly customers who are not IT savvy.
“Our staff will be available to provide assistance to elderly patients. There will also be posters and interactive videos with simple pictorial instructions in three languages.”
For more information, call 03-5639 1616 or WhatsApp 019 650 1616.
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